Spin24Star hosts online games that require work in real time, where users are connected using the internet. Technical glitch, sudden drop in network, system freeze, or such other issues may cause the disconnection.
The disconnection policy outlines all the situations that occur in this case and how the result will be administered. This page explains how we deal with lost connections, incomplete rounds, stuck games, and wallet updates, so you know what to expect if your side of the network fails.
We try to keep our systems stable from our end, but not every issue happens on our server. Many times, it can be your device, internet provider, or even the platform you are using. Because of this mix, the rules below help maintain fairness without creating confusion for any player.
If the disconnection occurs before you put any amount, then no money will be deducted from your wallets. You can enjoy continuous gaming when it connects back with the same wallet balance.
If you have placed the amount on any activity and your connection is lost, then your play will be registered, and rewards will be given as per the results.
The platform will inform you about the result when you are back. You can also check the activity in the game history section.
In the activities that go live and are hosted by any live dealer, such as Teen Patti, Andar Bahar, Roulette, Blackjack, and others, the round continuously works even if a player disconnects. In this case:
For slots, crash, or similar games where each spin or round is independent:
The moment you reconnect, you will see the updated balance and history.
Sometimes players get confused when the balance doesn’t refresh instantly after reconnecting. The wallet updates automatically once the server receives your game result. If the network drops in the middle, the update may appear with a small delay. To avoid confusion, simply refresh your page/app after you connect.
In a few rare cases (like if a round freezes on the provider’s side), the game may show “Pending Result.”
In such cases:
We monitor unusual disconnection patterns. If someone keeps disconnecting during critical game moments or tries to exploit bad network loopholes, the system may restrict the account temporarily for safety. Spin24Star aims to keep the platform fair for everyone.
If the disruption is from our server or game provider:
We follow the provider’s final decision in such cases. This ensures fairness without any bias.
If your game gets stuck, or you lose the network, the first steps should be:
Most issues get fixed automatically with these simple steps.
In case your balance doesn’t look right, or you think the result didn’t update correctly after reconnection, you can reach out to our support team at Spin24Star@gmail.com. Share your game ID, round time, or screenshot. Our team checks the server logs and responds accordingly.
Spin24Star’s disconnection policy is designed to keep the platform fair, transparent, and smooth even when the internet suddenly acts up. The aim is to protect players from accidental disconnections and prevent misuse from intentional ones.